Frequently Asked Questions

Answers to frequently asked questions.

About bergenPAC

Where is bergenPAC located?

Bergen Performing Arts Center (bergenPAC) is located at 30 North Van Brunt Street, Englewood, NJ 07631.

Where can I park? Can I park in the ShopRite parking lot?

Safe and affordable parking is available near bergenPAC. The City Municipal Garage is located on the corner of South Dean Street and East Englewood Avenue. The parking garage is open Mon-Sun 7AM-11PM and can be exited at any time. The fee for parking Mon-Sat 7AM-6PM: $.50 first hour / $1.00 each additional hour till 6PM. Parking is FREE after 6PM weekdays & all day Sunday on the streets and in the garage. Additionally, there are also several metered parking lots located across the street from bergenPAC. Visit our parking and directions page for more information. You may NOT park at the ShopRite parking lot, and if you do so you will likely be towed by the owner. 

PLEASE DO NOT PARK ANYWHERE IN THE PALISADES COURT SHOPPING CENTER.  YOU WILL BE TOWED.  BERGENPAC IS NOT RESPONSIBLE FOR ANYTHING THAT HAPPENS IN THIS PARKING LOT.  IT IS NOT OUR PROPERTY AND PRIVATELY OWNED. 

Where can I sign up for your email list?

You can sign up for our email list on our website by clicking here

To be added to our mailing list, please contact the Box Office at (201) 227-1030 or email customer service at [email protected].

How many seats are there at bergenPAC?

The capacity of the Russell Berrie Theater is 1,367. The Drapkin Cabaret & Lounge, a separate smaller cabaret space, has multiple configuration options depending on staging arrangements of production.  Please call 201-816-8160 x31 for details.

Is there a seating chart I can look at?

Yes, bergenPAC's seating chart is available online here. In addition, graphic representations of the seating maps are visible while ordering tickets online for most performances, unless a performance is general admission, which means there are no assigned seat locations.

How do I find out about jobs, internships, or volunteer positions at bergenPAC?

bergenPAC lists its jobsinternships, and volunteer positions online. You can also contact  the Director of Volunteers, at 201-816-8160, Extension 23 for more information about volunteering at bergenPAC.

Is there a membership program at bergenPAC?

Yes, bergenPAC’s offers a robust membership program to provide our patrons with insider access to bergenPAC’s performances such as:

  • VIP Seating
  • Early Access to ticket presales
  • Your own ticketing concierge
  • Artist Meet & Greets
  • Entrance to the Drapkin Cabaret & Lounge
  • And much more!!

To become a member of bergenPAC,you may sign-up by making a donation online, by calling our Membership staff at (201) 816-8160, ext. 16, or by sending an email to [email protected].

You can also find information on the membership page of our web site. Please note that membership benefits vary by level.

Can I make a donation to bergenPAC?

Yes! Did you know that ticket sales only cover a portion of our operating costs? In order to continue our mission of making the arts accessible to our diverse community, bergenPAC relies on the support of friends and supporters like you to make generous contributions, which allow us to continue to bring a variety of arts and education programming to Northern New Jersey. As a 501(c)3 non-profit organization, all or a portion of your donations are tax-deductible as allowed by law.​

Consider donating online today or contact our development office at (201) 816-8160, extension 16 for more information! Click here to find out all the ways you can show your support.

Events & Tickets

How can I purchase tickets to bergenPAC?

Here are three easy ways you can purchase tickets to bergenPAC"

1. ONLINE: Our tickets may be purchased through our website at bergenPAC.org/events or at www.ticketmaster.com

2. PHONE SALES: Tickets can be purchased through our box office Monday through Friday 11am - 6pm, Saturday 12pm - 4pm at (201) 227–1030. If you wish to purchase via phone during our off hours, call Ticketmaster at 1-800-745-3000 or through their completely automated phone line for self-service ticket sales, 24 hours a day via 1-866-448-7849.

3. bergenPAC BOX OFFICE: If you wish to purchase at our box office windows located in the lobby of the theater, our hours are Monday through Friday 11am to 6pm and Saturday Noon to 4pm. The box office is open two hours prior to performances and during all shows. OR you can purchase in person at participating Ticketmaster outlets and Walmart locations. 

What is your refund/exchange and inclement weather policy?

All ticket sales are final. There are no refunds or exchanges.

In the event the performance is postponed and/or rescheduled, patrons will have the option to receive a refund or retain their tickets and use them at the rescheduled performance. All tickets from the originally scheduled performance will be honored at the rescheduled date. When a performance is cancelled, refunds will be issued at the original point of purchase.​

I have a small child, what age are they required to have a ticket?

Children ages 12 months and older must have a ticket and be accompanied by an adult to attend a performance.​

Are there age restrictions to your performances?

While we do not have a strict policy on whether or not a child should attend a performance, please note that many of our events are not appropriate for young children. Most comedy shows include language and content for mature audiences only. An artist performance on TV does not necessarily mean he or she will do the same show in person. Also, we do not recommend that anyone under the age of 3 or 4 attend performances, unless that performance is specifically geared toward that age range. Please respect the experience of the people sitting around you if you plan to bring a young child.

Do you offer group rates on tickets?

Yes, group sales discounts are based on the lowest priced ticket for sale. Discounts vary on a show by show basis, and some artist restrictions may apply. Group discounts are available ONLY via bergenPAC's Box Office.​

Do you work with Third Party ticket sellers?

bergenPAC sells tickets through its Box Office or Ticketmaster, and is not responsible for tickets purchased through Third Party ticket sellers. To ensure the highest quality customer service, we recommend that you purchase your tickets through bergenPAC’s Box Office or Ticketmaster.

Occasionally tickets to bergenPAC’s performances will be offered in conjunction with bergenPAC on select sites including but not exclusively on the following:​ 

  • American Express
  • Groupon/LivingSocial
  • Goldstar

*Please note that if a performance is cancelled, and you purchased tickets via a third-party ticket operator, you must contact them directly.​

What happens if I lose or misplace my tickets, or they never arrive in the mail as promised?

Contact the source where you purchased the tickets immediately prior to the show date.

What is will call and how does it work?

Unless specifically posted, Will Call is located at the bergenPAC Box Office and is for patrons who ordered tickets by phone, the mailing destination is outside the US, or when a patron requests us to hold tickets for pickup. Will Call tickets may be picked up from any Box Office window right up to the day of the performance. On show days, the Box Office is open for Will Call until the first intermission or 30 minutes after a performance begins when there is no intermission.​

Do you sell gift certificates?

Yes, bergenPAC sells gift certificates in any monetary amount that can be redeemed to purchase tickets. Gift certificates can only be purchased in person at the bergenPAC box office.  Feel free to call 201-227-1030 for information on gift certificates.

Attending Performances at bergenPAC

Can I bring a firearm or other weapon to the concert?

No. The safety and well-being of our patrons are of the utmost importance to us.

Please be aware that firearms and other weapons are not permitted in the venue and/or public spaces owned or operated by Bergen Performing Arts Center, Inc. (bergenPAC or The Performing Arts School at bergenPAC).​

What is your late seating policy?

All performances are scheduled to start at the time printed on the face of the tickets.  Depending on the show, late seating can be disruptive for the audience and performer. Latecomers will be seated at the discretion of the artist and the bergenPAC staff.  Late arriving patrons may be asked to wait in the lobby until an appropriate break allows seating without disruption to the performance.

Is dancing allowed?

We encourage all patrons attending our events to enjoy themselves responsibly.  bergenPAC permits dancing directly in front of your seat only for every show, but that policy is subject to change at the discretion of the artist.  Dancing or standing in the aisles is strictly prohibited at any time during the performance.  If patrons are standing or dancing in the aisles, bergenPAC staff will ask them to return to their seats. Should patrons disregard this directive to sit down, they are subject to eviction.

What is your recording/photograph policy?

Cameras and other recording devices are strictly prohibited and may be removed by the Theatre, at its discretion.  Patrons caught video recording the performance are subject to having their device confiscated and not returned until the recorded video has been deleted.  Please silence or turn off cell phones prior to entering the theater.

Are pets allowed inside the theater?

No. Animals are not permitted in the theater with the exception of registered service animals assisting persons with disabilities. Please contact the bergenPAC ADA Coordinator in advance if you are attending an event with a service animal.

Is bergenPAC accessible to people with disabilities?

The orchestra level is accessible to all patrons.  The mezzanine and balcony levels are not accessible by wheelchair.  Please call bergenPAC box office (201-227-1030) before purchasing tickets online if you require wheelchair seating, large print programs or the services of a sign language interpreter.

For those with a hearing difficulties who wish to order tickets by phone, please contact bergenPAC’s ADA Coordinator at 201-816-8160 x31.

Do you have hearing devices for those with hearing difficulties?

Yes, Sennheiser listening (infrared) devices are available in the lobby of the theater. Our Guest Services Staff can assist you. Patrons will be asked to leave a driver’s license or credit card as a deposit.​

Are there elevators to all floors of the theater?

No, bergenPAC does not have an elevator.  

Is there an ATM?

Yes, bergenPAC provides the convenience of an ATM in our lobby.​

What is your bag policy?

All backpacks, large bags, suitcases, duffle bags, large handbags, briefcases, computer bags and any other large bag are strictly prohibited.  For the safety and security of all patrons, staff and performers, all diaper bags, small hand bags and any other objects that are carried into the theater are subject to search at the discretion of bergenPAC staff.

Do you allow drinks or food to be brought into the theater?

No, outside beverages are not permitted.  Our concession stand offers numerous beverages and snacks.  Any food and/or doggie bags are not permitted.​

Is there a place to check my coat or briefcase?

No, bergenPAC does not offer a place to check your belongings.​

Do you have a lost and found?

Yes, any items found in the theater will be located in the Customer Service department.  Contact Customer Service at [email protected] or 201-227-1030.​ 

Can I smoke in the theater?

No, NJ State law prohibits smoking anywhere inside the theater, lobby, restrooms and any other areas within the facility.

Still have questions? Contact bergenPAC's Customer Service by email at [email protected] or by phone at (201) 816-8160, extension 43.

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The Performing Arts School

The Performing Arts School provides arts education to students age 3 months to 21 years throughout Northern New Jersey. With classes in all types of performing arts, outreach programs throughout the state, and programming for children with special needs, every donation helps create more opportunities for new artists.

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